Terms & Conditions

Punctuality and Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Please arrive 10 minutes prior to treatment if it is your first appointment at the salon.


Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on (+60)13 933 3333.

Purchase of Retail Products

Beauty products must be paid for in full at time of purchase or ordering.


Membership points cannot be redeemed for cash, sold or transferred. Your Membership must not be transferred to a third party. Points can only be redeemed at nulnu Lifestyle Mall. Your Membership points cannot be used in conjunction with any other offer or discount. All client memberships remain the property of nulnu Lifestyle Mall. nulnu Lifestyle Mall reserves the right to without notice: a. terminate the scheme b. decline to issue membership points c. withdraw or cancel the membership points collected d. alter or amend the terms & conditions of the nulnu Lifestyle Mall membership scheme.

Price Alteration

We reserve the right to alter prices without prior notice.


Please note that it is illegal to smoke anywhere in the Salon.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones

In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.


Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.


Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilization equipment is approved by the local Environmental Health Officer. We only use new sterilized disposable needles for each client.


Most credit and debit Cards are accepted, American Express, cash or cheque. All prices include value added tax at a current rate.

Patch Testing

Patch testing required for clients who have never had eyelash tinting.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

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